We LOVE our new roof that was replaced on our home by Bone Dry Roofing in Lexington, Kentucky! Our roof was wind damaged from the very strong storms from earlier in 2015 and the old roof was taken off and the new roof replaced on July 16, 2015.
We received EXCELLENT and PROFESSIONAL Service from everyone at Bone Dry Roofing. We worked with JASON PULLIAM, Production Manager. Jason was so wonderful to work with from the beginning and all throughout the entire experience! Jason made it so easy for us! From the first time I spoke with Jason on the phone he was so very nice, so professional, so easy to talk to, and VERY KNOWLEDGEABLE and he represented Bone Dry Roofing in such an excellent way. We then scheduled an appointment with Jason to meet with my husband and myself in our home. Jason answered all of our many questions and concerns that we had thoroughly. Jason stayed at our home until he had explained everything IN DETAIL and talked us STEP BY STEP through the entire process that would happen from that day until our new roof was put on our home. And everything he told us was HONEST, as everything we were told was how it happened. He made us feel so at ease with the entire process. Jason never pressured us to purchase anything that we did not want, but he did discuss with us, in great detail, all of our roofing options. We felt very informed.
We had talked to a couple of other Contractors before talking to Jason at Bone Dry Roofing. With those Contractors we had some concerns about several different things.
To be honest, the reason we decided on Bone Dry Roofing was because of Jason Pulliam. He represented Bone Dry Roofing in such a positive way, and my husband and I could tell that Jason loved working for Bone Dry as he told us he did, and he also told us about what a GREAT COMPANY Bone Dry is to their customers and also to their community. He talked so positive about Mr. Marsh, General Manager, Sara Brown, the Office Manager, and Junior Castro, Superintendent and the Crew that worked with Junior, and about Bone Dry in general. And...Jason was right.....everyone we worked with at Bone Dry was so very professional and very helpful, and we feel that the QUALITY OF WORK WAS EXCELLENT!
Jason really cared about helping us and he cared about our concerns about safety and our property. I asked for references and immediately they were provided and with the references were pictures of Jason with his customers. I was impressed with that. The Office Manager, Sara Brown, is always so very nice, and so very professional. Sara would always answer our questions and her follow up with anything that was asked was excellent. Her Assistant we met while Sara was on vacation, Marsha, was so very nice and very professional and very helpful.
We were concerned about safety, but Jason assured us that OSHA requirements for safety were followed and that our property would be protected with tarps and plywood and rollers to pick up the nails. Junior Castro and his Crew were very professional and do quality work and they cleaned up everything before they left. Our property was left looking wonderful and there were no damages. Jason supervised the work site on the day the roof was put on and he kept in contact with us as we were home that day.
Jason was the last one with us the day the roof was put on. He takes so much pride in wanting his customers to be totally satisfied with the work that was done, as he would always tell us that he wanted us to be totally happy with everything.... AND WE WERE VERY SATISFIED!
My husband and myself have been talking to friends about Bone Dry Roofing as we highly recommend your company. And we would definitely use Bone Dry again.
We just cannot say enough about Jason Pulliam, as he is excellent in his position, is so caring about any concerns a homeownr would have, he is so knowledgeable, so very thorough, and so easy to talk to.
Thank you to Jason, Junior and his Crew, Sara, Marsha, and to Bone Dry Roofing!!!
WE DO LOVE OUR NEW ROOF!!
Eyvonne & Eddie O. of Lexington, KY